Refund Policy

At TruvoCloud, we are committed to providing quality hosting services and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Limited Money Back Guarantee

TruvoCloud offers a 24-Hour Money Back Guarantee on hosting services, subject to the terms and conditions outlined below.

Eligibility for Refunds

24-Hour Guarantee Period:

  • You may request a full refund of your hosting service within 24 hours from the day after you receive your Acceptance Confirmation email.
  • This guarantee applies only to the initial hosting service purchase and is limited to one refund per customer.
  • The refund covers only the hosting service fee paid; setup fees, domain registration costs, and add-on services are non-refundable.

How to Request a Refund

  1. Submit a Support Ticket: You must contact us by raising a support ticket at support@truvocloud.com before the end of the 24-hour period.
  2. Provide Required Information: Include your order number, account details, and reason for cancellation.
  3. Await Confirmation: We will respond to your cancellation request with a confirmation email.
  4. Re-confirm Your Request: You must reply to our confirmation email to finalize your cancellation. Failure to re-confirm will result in continued service delivery, and your cancellation will be ineffective.

Refund Processing

  • Refund Method: All approved refunds will be processed to the original payment method used (credit card, debit card, or account).
  • Processing Time: Refunds will be processed within 5-7 business days after confirmation, though it may take additional time for the refund to appear in your account depending on your bank or payment provider.
  • Currency: Refunds will be issued in the same currency as the original transaction.

Non-Refundable Items

  • Domain name registration or transfer fees
  • SSL certificates and security add-ons
  • Setup fees and administrative charges
  • Third-party services and applications
  • Services used beyond the 24-hour guarantee period
  • Accounts terminated due to violation of our Terms of Service or Acceptable Use Policy

Data Retention and Account Termination

  • Upon confirmed cancellation, your hosting account will be suspended, and all associated data will be scheduled for deletion.
  • Data Backup Responsibility: It is your responsibility to backup any data before requesting a cancellation, as we cannot guarantee data recovery after account termination.
  • We retain cancelled account data for up to 30 days, after which it is permanently deleted from our servers.

Exceptions and Limitations

  • This money back guarantee is limited to one refund per customer and cannot be combined with other offers or promotions.
  • Refunds are not available for services that have been actively used beyond the trial or testing phase.
  • Accounts found to be in violation of our Terms of Service or Acceptable Use Policy are not eligible for refunds.
  • TruvoCloud reserves the right to refuse refund requests that appear fraudulent or abusive.

Dispute Resolution

  • If you are unsatisfied with our refund decision, you may contact our management team at support@truvocloud.com for further review.
  • All disputes will be handled in accordance with the laws of India and subject to the jurisdiction of Ernakulam, Kerala, India.

Policy Updates

TruvoCloud reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

Contact Information

For refund requests or questions about this policy, please contact us at:

TruvoCloud
Email: support@truvocloud.com
Website: www.truvocloud.com

Last Updated: October 2, 2025